The 9/25/13 CSI: Crime Scene Investigation episode titled "The Devil and D. B. Russell" shows how criminal investigation goes way beyond mere physical evidence.
More often than not the show focuses on a death investigation and how tangible evidence is recognized, collected, preserved, analyzed, and used to determine the crime and the perpetrator.
Once you add the dimension of living victims, the intensity changes. Now there is the pressure of dealing with not only physical evidence but psychological evidence and doing the "analysis" in sufficient time and with the quality to actually save those lives.
CSI Russell even stated that investigators are 'trained to follow evidence but sometimes they just need to follow that voice'....
How much pressure is added when a human life is in the balance? How do you determine what physical evidence is crucial when you don't have a physical scene but only a mere video or telephone demand?
Sure they used audio analysis and encryption and manufactured DNA, but it was the piecing together of the mental or the psychological evidence which led to the avenues to save the kidnapped CSI.
If only the clues had come together in time to save all the other victims!
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